Returns, Refunds & Complaints – Colindale Flowers Customer Promise

Our Fresh Flowers Guarantee in Colindale

At Colindale Flowers, we are committed to delivering only the freshest blooms to our valued customers in Colindale and surrounding areas. All our floral arrangements are carefully selected and expertly prepared by our experienced florists to ensure maximum vibrancy and longevity. As your trusted local florist, we stand by the quality of every bouquet we deliver to households and businesses alike.

Damaged On Arrival Policy

We take every precaution to ensure your order is delivered in pristine condition. However, should you receive flowers or plants that are damaged on arrival, please notify us within 24 hours of delivery. When reporting, include a clear description of the issue and retain the original arrangement until we have resolved your inquiry. We may request a photograph to help us assess and resolve your concern quickly.

Freshness Window Guarantee

Your satisfaction and the freshness of your flowers are our top priorities. Colindale Flowers offers a freshness window of a minimum of 5 days from the date of delivery for most varieties, provided care instructions are followed. If your flowers wilt or deteriorate significantly within this period, please let us know as soon as possible so we can address the issue. Our guarantee does not cover flowers that have not been cared for according to our included care guidelines or for naturally shorter-lived flowers.

Refund and Replacement Options

If your flowers arrive damaged or fail to meet our freshness guarantee, you may be eligible for either a full refund or a replacement bouquet at no additional cost. When you contact us, please specify your preference, and we will do our utmost to accommodate your wishes efficiently. Our dedicated team reviews every request on a case-by-case basis to ensure fair and swift resolution.

How to Raise Complaints

We strive to provide outstanding service with every order, but if you have any concerns or are not entirely satisfied, we’re here to help. To submit a complaint, simply reach out to us with your order details and a description of your experience. We aim to acknowledge all complaints within 24 hours and resolve them promptly. Rest assured, every comment is taken seriously as part of our continuous improvement process.

Trusted Local Florist in Colindale

Colindale Flowers is proud to serve our local community with fresh flowers and a customer-first philosophy. As a local Colindale florist, we have built our reputation on reliability, quality, and caring service. Whether you are a household or a business, you can order with confidence knowing that your satisfaction is our ultimate goal. Thank you for choosing us as your preferred local florist in Colindale.